Faq's

Product

What types of charcoal products do you offer?

We offer high-quality shisha charcoal, BBQ charcoal, shisha tongs, and shisha burners.

Are your products eco-friendly?

Yes, our charcoal products are made with natural materials and designed to produce minimal ash and long-lasting heat.

Can I request a sample before placing a bulk order?

Yes, we provide samples of 1kg to registered businesses upon request. Please contact us to arrange this.

Ordering Process

How do I place an order?

You can place an order through our website’s inquiry form or contact us directly via email or phone.

Do you have a minimum order quantity?

Currently, we do not have a minimum order quantity for our products.

Can I request a price list?

Yes, we offer a distributor price list and a wholesale price list. Please submit an inquiry to receive the appropriate pricing details. 

Can I purchase charcoal if I don’t have a business?

At this time, we only sell to businesses and wholesale customers. If you would like to purchase our charcoal, please visit our Stockists page on our website to find a retailer near you.

Shipping and Delivery

How long does it take to process and ship my order?

Orders are processed within 1-2 business days. Delivery times vary based on location:

  • Local (Victoria): 2-5 business days.
  • Interstate (Australia): 3-7 business days.
  • International: 7-14 business days.

Do you offer free shipping?

We offer free local delivery within Victoria. Free shipping for interstate and international orders may be available for large bulk orders. Contact us for details.

How are shipping costs calculated?

Shipping costs for interstate and international orders are calculated based on the size, weight, and destination of the order.

General

Can I become a distributor?

Yes, we welcome inquiries from businesses interested in becoming distributors. Please fill out our “Become a Distributor” form for more information.

Do you ship internationally?

Yes, we ship to select international destinations. Contact us for shipping availability and costs to your location.